Communication audit

See how information flows across your organisation and where it breaks down.

A communication audit shows how information flows across your organisation, which channels work and where messages are lost. It is a strong starting point for an internal communications plan.

Who it is for: Leadership, HR and communications teams.

Timeline: 1–4 weeks, and can be extended depending on the scope of the assessment.

When to use it

• When staff often hear news late or from other sources.
• After rapid growth or a move to hybrid work.
• Before designing an internal communications plan.

What we measure

• Channels and their use: We map the channels in use, such as email, WhatsApp, meetings and notice boards, and how people use them.
• Clarity and timeliness: We assess whether information is clear, accurate and arrives in time to be useful.
• Manager communication: We look at how well managers pass on information and explain decisions.
• Upward and cross-team communication: We assess whether people can raise ideas and concerns, and how well teams share information.

How we assess

• Staff survey
• Channel review
• Interviews and focus groups

What you receive

• A map of how information moves between leaders, teams and sites
• A clear view of where messages are lost, delayed or misunderstood
• Practical recommendations on channels, routines and manager communication

Contact OPDEV · ask@opdev.org · London, England (WhatsApp +44 7440 585456) · Lahore, Pakistan (WhatsApp +92 328 2888978)