Process mapping & improvement
Map how work moves through your teams, find the delays and fix them.
Teams map one live process from start to finish and see where time and effort are lost. They then redesign it together and agree how to measure the change. The session uses your real processes.
Who it is for: Operations managers, team leads and process owners.
Duration: 1–3 days. Group size: up to 25. Format: on-site, virtual or blended, and online.
What it covers
- Mapping the current process
- Spotting delays, waste and rework
- Designing the improved process
- Measuring the result
Outcomes
- Your team leaves with a clear, shared map of one live process, from start to finish.
- Delays, rework and unclear handovers are identified and turned into a prioritised list of fixes.
- Teams have a simple way to check whether the changes are working.
How it works
- Needs assessment: Before the programme, we hold a needs assessment call with you. You can also opt for an in-depth assessment of needs and starting points.
- Tailored workshop delivery: We design the workshop around those results, using cases and examples from your sector. Sessions use modern, activity-based methods developed by our international learning and development specialists and subject-matter experts.
- Follow-up and report: After the workshop, we send a report covering participation, learning and recommended next steps. When your team is ready, we can design a Level 2 programme that builds on the first.
Questions
- Which language is the training delivered in? Our trainers are multilingual and can deliver the training in English, Urdu or a mix of both. We also offer customised sessions in most other languages. Let us know your team’s preference and we will build your workshop around it.
- What do participants need to prepare? Nothing formal. We may send a short questionnaire beforehand, and participants should bring real examples from their work.
- How do you measure results? We combine evidence-based assessment, structured feedback and expert evaluation. Depending on the programme, this includes pre-training needs and knowledge assessments, learning checks during the workshop, post-training evaluations, participant feedback and trainer observations. Longer programmes can add manager feedback and follow-up assessments.
Contact OPDEV · ask@opdev.org · London, England (WhatsApp +44 7440 585456) · Lahore, Pakistan (WhatsApp +92 328 2888978)