Writing SOPs and work instructions

Write procedures that are clear, short and followed on the job.

Long procedures often sit in folders and are rarely read. This programme shows how to write SOPs and work instructions that people can follow at the point of work. Participants rewrite one of their own procedures during the session.

Who it is for: Quality, operations, HSE and HR staff who write or own procedures.

Duration: 1–3 days. Group size: up to 25. Format: on-site, virtual or blended, and online.

What it covers

• What makes an SOP usable
• Structure and plain language
• Visual work instructions
• Testing, approval and review

Outcomes

• Each participant rewrites one SOP in a clearer, easier-to-follow format.
• Your team leaves with a standard SOP template to use across departments.
• Every SOP has a named owner and a review date, so procedures stay up to date.

Modules

• Why SOPs fail: Too long and too vague, Written for auditors, No owner
• Clear writing: One action per step, Plain language, Warnings and checks
• Visual instructions: Photos and diagrams, Checklists, Flowcharts
• Keeping SOPs alive: Testing with users, Approval and control, Regular review

Tools and takeaways

• SOP template
• Plain language checklist
• Visual instruction layout
• User test guide
• Document control log

Contact OPDEV · ask@opdev.org · London, England (WhatsApp +44 7440 585456) · Lahore, Pakistan (WhatsApp +92 328 2888978)